Refund Policy

Refund Policy Effective Date: May 13, 2025

At Clarks Mobile Detailing LLC, customer satisfaction is our priority. We strive to provide high-quality detailing services, but we understand that issues may arise. This Refund Policy outlines our guidelines for refunds and service adjustments.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

If the service was not performed as described or failed to meet reasonable quality standards.
If there is documented evidence of damage caused by our service.
If a cancellation request is made at least 24 hours before the scheduled appointment.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

If a service was completed but the customer did not disclose pre-existing vehicle conditions that impacted results.
If the dissatisfaction is due to normal wear and tear or unrealistic expectations beyond industry standards.
If the customer failed to provide access to the vehicle at the scheduled appointment time.

3. Requesting a Refund or Adjustment

Customers must submit refund requests within 48 hours of service completion, including photos or supporting details.
Refund requests should be directed to clark.austin213@gmail.com for review.
If eligible, refunds may be issued as a partial refund, service reattempt, or credit toward a future appointment.

4. Processing of Refunds

Approved refunds will be processed within 5-7 business days via the original payment method.
Refunds for credit card transactions may take additional time depending on the financial institution.

5. Changes to This Policy

Clarks Mobile Detailing LLC reserves the right to update this Refund Policy at any time. The latest version will be available on our website or upon request.